Questions & Answers

Please read through our FAQs to get a complete understanding of our products and services.

How can I request samples? Are samples free? +

If you select existing KUDI products and do not require private labeling or logo printing, samples are usually free of charge. For high-value or large items, such as pet grooming vacuums, a small sample fee may apply. Customers provide their own courier account for shipping.

What is your MOQ? +

Customized products: 500–1,000 units. Wholesale / ready-to-sell products: starting from 100 units. MOQ may vary by product. Please contact us for exact requirements.

What customization options do you offer? +

We offer flexible customization including product size, color options, handle design and grip, outer packaging, webbing length, and metal pin length and thickness.

Can you produce a product if I only have an idea? +

Yes. Our design team can develop products based on your ideas and requirements. We also use 3D printing to create rapid prototypes before mass production.

What are your shipping timelines? +

Samples typically arrive within 3–7 days via air shipping. Wholesale orders usually arrive at the destination port within 7–14 days. Mass production is estimated at 30–45 days.

What if I don’t see the product I’m looking for on your website? +

You can download our product catalog from the Services page, or contact our sales team directly for the fastest support.