Questions & Answers
Please read through our FAQs to get a complete understanding of our products and services.
How can I request samples? Are samples free? +
If you select existing KUDI products and do not require private labeling or logo printing, samples are usually free of charge. For high-value or large items, such as pet grooming vacuums, a small sample fee may apply. Customers provide their own courier account for shipping.
What is your MOQ? +
Customized products: 500–1,000 units. Wholesale / ready-to-sell products: starting from 100 units. MOQ may vary by product. Please contact us for exact requirements.
What customization options do you offer? +
We offer flexible customization including product size, color options, handle design and grip, outer packaging, webbing length, and metal pin length and thickness.
Can you produce a product if I only have an idea? +
Yes. Our design team can develop products based on your ideas and requirements. We also use 3D printing to create rapid prototypes before mass production.
What are your shipping timelines? +
Samples typically arrive within 3–7 days via air shipping. Wholesale orders usually arrive at the destination port within 7–14 days. Mass production is estimated at 30–45 days.
What if I don’t see the product I’m looking for on your website? +
You can download our product catalog from the Services page, or contact our sales team directly for the fastest support.